NiniSupport and contact
Contact us
Support email: nini@onportglobal.com
To speed things up, include your account email, your device (iPhone or Android) and, if possible, a screenshot of the problem. Never send passwords.
Frequently asked questions
How do I invite the nanny or grandparents?
Go to Family > Invite caregiver and send the invite by link or email. You choose what each person can see and can remove access at any time.
Can I use it offline?
Yes. Entries made offline are saved on the device and synced when the connection returns.
How do I change the language?
Go to More > Settings > Language. No entries are lost when switching between Portuguese, Spanish and English.
How do I edit or delete an entry?
Open the entry in the timeline and tap Edit or Delete. You can also undo right after saving.
How do I delete my account?
See the account and data deletion page, or email our support address.
How do I create the report for the pediatrician?
In Reports, choose the period and tap Generate PDF to share it with the healthcare professional.
Nini organizes and displays the information you enter. It does not diagnose, does not recommend medications or doses, and does not replace your pediatrician's guidance. In an emergency, seek medical care immediately.